NYCServers - Unresponsive Network Switch – Incident details

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Unresponsive Network Switch

ResolvedPartial outage 10%15 hours 46 minutes

Affected

NYC Datacenter

Partial outage from 9:13 AM to 1:00 AM

  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    Following inspection by on-site technicians, it has been determined that the affected switch has experienced a hardware failure. Despite multiple recovery attempts, the device could not be restored. A replacement unit is being prepared and deployed to restore connectivity as soon as possible.

  • IdentifiedUTC

    A network switch in our NYC facility is currently unresponsive, causing intermittent connectivity issues for a subset of clients. Engineers are actively working to restore full network functionality.

    Updates will be posted here when available.